Job Description
Join TechNova Solutions, Austin's leading IT innovator, and launch your career in technology! We're urgently seeking passionate Entry-Level IT Support Specialists to join our dynamic team. This is your golden ticket to gain hands-on experience in enterprise-level systems while working alongside industry experts. Enjoy competitive benefits, flexible work arrangements, and a culture that champions growth and innovation. Don't miss this opportunity to build your future in one of America's top tech hubs!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and in-person
- Deploy, configure, and troubleshoot Windows 10/11 workstations and laptops
- Manage Active Directory accounts, permissions, and group policies
- Install and maintain network hardware (routers, switches, access points)
- Document IT processes and maintain service desk ticketing system
- Collaborate with senior engineers on infrastructure projects
- Conduct security awareness training for new hires
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS and basic networking concepts
- Experience with ServiceNow or similar ticketing systems
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical/non-technical audiences
- Ability to lift 25lbs and work flexible hours
- Valid Texas driver's license (for occasional site visits)