Job Description
Join DeltaTech Solutions as an Entry-Level IT Support Specialist in the heart of New Orleans! We're urgently hiring passionate tech enthusiasts to launch their careers in our dynamic team. As a growing tech hub, New Orleans offers unparalleled opportunities for professional growth in a vibrant city. We provide comprehensive training, mentorship, and a collaborative environment where your skills will flourish. Help us empower businesses through innovative IT solutions while advancing your career in one of America's most exciting tech scenes.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and maintain technical documentation
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service to internal stakeholders
- Participate in on-call rotation for urgent technical needs
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation