Job Description
Immediate opening for passionate tech talent! Omaha Tech Solutions is urgently hiring an Entry Level IT Support Specialist to join our dynamic team. If you're eager to launch your IT career in Omaha's thriving tech scene, this is your opportunity to grow with a forward-thinking company. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your skills will make an impact.
As a key member of our IT department, you'll provide essential technical support to our clients while gaining hands-on experience with cutting-edge technologies. This role is perfect for recent graduates or career changers with a foundational understanding of IT systems. Don't miss this chance to build your professional network and accelerate your career growth in one of Nebraska's most innovative workplaces.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and security protocols
- Monitor system performance and resolve service tickets within SLA
- Assist with user training on new technologies and systems
- Participate in IT infrastructure projects and vendor management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation