Job Description
Join our dynamic Indianapolis-based team as an Entry Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional service and drive innovation. This is your gateway to a thriving career in IT with competitive benefits, mentorship from industry veterans, and rapid growth opportunities. Don't miss this chance to launch your tech career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and best practices
- Train end-users on new technologies and systems
- Monitor system performance and troubleshoot technical escalations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Ability to lift 25 lbs and work in a fast-paced environment