Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide exceptional technical support and drive innovation in Charlotte's thriving tech scene. No prior experience required—just a passion for technology and a commitment to excellence. Enjoy competitive benefits, mentorship from industry experts, and rapid career growth in a collaborative environment. Apply today to start your IT career immediately!
Responsibilities
- Diagnose and resolve hardware/software issues for internal clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with SLA adherence
- Document incidents, resolutions, and asset inventory
- Collaborate with senior engineers on infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license for occasional site visits