Job Description
Launch your tech career with paid training and weekly pay! NexusTech Solutions is seeking motivated Entry-Level Tech Support Specialists for both in-office (San Francisco, CA) and fully remote positions. No prior experience required – we provide comprehensive training to build your skills in networking, cybersecurity fundamentals, and customer support. Enjoy competitive pay, flexible schedules, and a supportive environment designed for growth. Join our innovative team and start your journey in the tech industry today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including OS, network connectivity, and cloud applications
- Document troubleshooting steps and ticket resolutions in company CRM systems
- Collaborate with senior engineers on complex escalations and knowledge base updates
- Conduct remote system installations and configurations for new hires
- Participate in weekly training sessions to expand technical expertise
- Adhere to SLA metrics and customer satisfaction protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) a plus
- Basic understanding of computer hardware, OS fundamentals, and networking concepts
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently in remote settings or collaboratively in-office
- Comfortable learning new technologies quickly with structured guidance
- Reliable internet connection for remote work (if applicable)