Job Description
Launch your tech career with no prior experience required! TechGrowth Solutions is seeking motivated Entry Level IT Support Specialists for our remote team based in Raleigh, NC. Enjoy comprehensive paid training, flexible remote work, and career growth opportunities in a supportive environment.
We provide hands-on training in systems administration, network troubleshooting, and customer service excellence. Perfect for recent graduates or career changers who want to break into tech without upfront certifications.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain IT systems
- Create documentation for technical procedures
- Collaborate with senior engineers on complex issues
- Monitor system performance and security protocols
- Deliver exceptional customer service with patience and clarity
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Self-motivated with time management skills
- Comfortable working independently in a remote setting
- Willingness to obtain industry certifications post-training