Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in the heart of Baltimore's thriving tech corridor. We're seeking motivated recent graduates and career-changers to provide essential technical support to our growing client base. This role offers hands-on experience with modern infrastructure while receiving mentorship from senior engineers. Enjoy a collaborative environment with clear growth paths into cybersecurity, cloud infrastructure, or systems administration roles. Our benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems for 50+ daily user requests
- Deploy and configure workstations, printers, and network equipment
- Document procedures and maintain knowledge base articles
- Assist with Active Directory management and user account administration
- Participate in quarterly system upgrades and patch management cycles
- Collaborate with network team on firewall and VPN configurations
- Conduct basic cybersecurity awareness training for staff
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Familiarity with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30 lbs and work in rack environments
- Valid driver's license for occasional off-site support
- Basic scripting knowledge (Python/PowerShell) a plus
- US citizenship or permanent residency required for government contracts