Job Description
Join our dynamic team at TechCorp Solutions as an Entry Level IT Support Specialist! We're urgently hiring passionate individuals in Chicago to provide critical technical support to our clients. This is your chance to launch a rewarding career in technology while working with cutting-edge systems and industry professionals. Enjoy competitive compensation, comprehensive training, and a clear path to career advancement. Apply today and become part of Chicago's growing tech hub!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate service records
- Collaborate with senior engineers to resolve complex technical problems
- Assist with network infrastructure monitoring and basic maintenance
- Train end-users on new software and security protocols
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Excellent problem-solving and customer communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits
- Must be authorized to work in the United States