Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated graduates and career-changers to join our dynamic team in London. As a pioneer in digital transformation, we provide hands-on training and a clear path to growth. Work with cutting-edge systems while supporting Fortune 500 clients in a collaborative, fast-paced environment. Immediate start available – apply today and become part of our award-winning IT team!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions in our ticketing system
- Collaborate with senior engineers to resolve complex IT problems
- Assist with cybersecurity protocols and data protection measures
- Train users on new software and system updates
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- Relevant degree in IT, Computer Science, or equivalent certification (CompTIA A+, Microsoft 365)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving skills with attention to detail
- Strong written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Valid UK work permit or citizenship required
- 0-2 years of technical support experience (internships accepted)