Job Description
Are you passionate about technology and looking for a launching pad for your career in the IT industry? Innovate Tulsa Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team. We offer a comprehensive training program, mentorship opportunities, and a dynamic environment where you can grow your technical skills.
In this role, you will be the first point of contact for our clients, providing top-tier technical support and ensuring our systems run smoothly. No prior experience is required—just a willingness to learn and a strong problem-solving mindset.
Responsibilities
- Provide Tier 1 Help Desk Support: Troubleshoot hardware and software issues via phone, email, and remote access tools.
- Manage User Accounts: Assist in the creation, modification, and management of user accounts, permissions, and Active Directory objects.
- Hardware and Network Support: Perform basic installation, configuration, and troubleshooting of desktops, laptops, printers, and network peripherals.
- Software Deployment: Support the deployment of patches, updates, and standard office applications across the organization.
- Document Technical Issues: Maintain accurate and detailed records of incidents, resolutions, and procedures in our ticketing system.
- User Training: Educate end-users on best practices for IT security and system usage.
- On-Site Support: Provide occasional on-site assistance at client locations within the Tulsa metro area.
Qualifications
- Education: High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus but not required).
- Technical Basics: Familiarity with Windows operating systems (10/11) and basic understanding of computer networking concepts.
- Problem Solving: Strong analytical skills and the ability to diagnose and resolve technical problems efficiently.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Customer Service: A service-oriented attitude and a commitment to delivering an exceptional user experience.
- Flexibility: Willingness to work flexible hours, including occasional evenings or weekends as needed.
- Soft Skills: Proactive attitude and a desire to learn new technologies quickly.