Job Description
Launch your tech career with comprehensive paid training as an Entry-Level IT Support Specialist! TechGrowth Solutions is seeking motivated individuals for our remote part-time positions based in Nashville. No prior experience required – we provide everything you need to succeed in this hiring now opportunity. Enjoy flexible hours while building foundational IT skills in a supportive environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for end-users
- Troubleshoot hardware/software issues including OS, security, and connectivity problems
- Document cases accurately in ticketing systems with detailed resolution steps
- Complete company-provided IT certification training modules
- Collaborate with senior engineers on complex technical escalations
- Assist in maintaining documentation for internal knowledge bases
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Self-motivated with ability to learn independently
- Reliable home office setup with high-speed internet
- Excellent written and verbal communication skills
- Available 20-25 hours/week with flexible scheduling