Job Description
Join our dynamic team in San Jose's thriving tech hub as an IT Support Specialist! We're seeking motivated individuals with passion for technology—no prior experience required. Our comprehensive 6-week paid training program covers networking, security, cloud basics, and customer service. You'll work alongside industry experts to build real-world skills while supporting enterprise clients. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your career development is our priority.
Why Join Us?
- Industry-leading training certification upon completion
- Clear career progression path to senior roles
- Hybrid work flexibility after training
- Tuition reimbursement for advanced certifications
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document ticket details and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Implement security protocols and system updates
- Train end-users on new technologies and best practices
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Excellent verbal communication and customer service skills
- Willingness to learn technical concepts through structured training
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification (provided post-training)
- Valid driver's license for occasional on-site visits