Job Description
Join Houston's fastest-growing tech academy as an IT Support Specialist! We're hiring motivated individuals with no prior experience - we provide comprehensive paid training to launch your career. Enjoy a collaborative environment, cutting-edge resources, and clear advancement paths. Perfect for career changers and recent graduates!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide technical support via phone, email, and in-person
- Document IT incidents and resolutions in ticketing systems
- Assist with network security protocols and data backups
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid Texas driver's license (for occasional site visits)