Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in IT! We're urgently hiring entry-level IT Support Specialists in Boston to start immediately. This is your chance to gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Our fast-paced environment offers rapid growth opportunities and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Conduct routine system maintenance and updates
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- CompTIA A+ certification preferred
- Valid driver's license required for occasional on-site visits