Job Description
We are seeking ambitious, tech-savvy individuals to join our dynamic team as Entry Level IT Support Specialists. This is an incredible opportunity for recent graduates or career changers with a passion for technology but no prior professional experience required. At TechHorizon, we believe in nurturing talent and providing the tools you need to succeed.
In this role, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring our systems run smoothly. We offer comprehensive paid training, a competitive benefits package, and a clear path for career advancement within the company.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat.
- Perform basic troubleshooting for hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in our ticketing system.
- Assist in the deployment and maintenance of company equipment and software.
- Collaborate with senior engineers to escalate complex issues and learn best practices.
- Stay updated on the latest technology trends to provide informed support.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment and adapt to a fast-paced setting.
- Willingness to obtain relevant certifications during employment.