Job Description
Join our award-winning tech team as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals in San Diego for a fully remote position with comprehensive paid training. No prior experience required – we provide everything you need to launch your IT career. Enjoy competitive pay, flexible remote work, and rapid advancement opportunities. Our 90-day training program covers cloud systems, cybersecurity fundamentals, and customer service excellence. Apply today and start transforming your future!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues following company protocols
- Document all support tickets in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex troubleshooting escalations
- Complete daily training modules to build technical expertise
- Participate in weekly skill-development workshops
- Maintain 95%+ customer satisfaction metrics
- Support system migrations and infrastructure updates
Qualifications
- High school diploma or equivalent required; college preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Self-motivated with ability to learn independently
- Available for 40-hour workweek including occasional weekends
- Reliable high-speed internet connection
- Passion for technology and customer service