Job Description
Are you looking for a full-time career opportunity in Atlanta, GA that offers the flexibility of remote work? Look no further. Apex Digital Solutions is seeking motivated Entry Level IT Support Specialists to join our growing team. We value potential over experience and provide comprehensive training to help you succeed. This is a fantastic opportunity to start a rewarding career in Information Technology without needing prior experience.
Why Join Us?
- Remote First: Work from the comfort of your home in Atlanta or anywhere in the USA.
- No Experience Required: We train you from the ground up.
- Full Time Stability: Competitive salary and benefits package.
- Career Growth: Clear pathways to Senior IT roles.
Responsibilities
- Provide technical support and troubleshooting via phone, email, and remote desktop tools.
- Assist employees with hardware and software installation and configuration.
- Diagnose and resolve network connectivity and access issues.
- Maintain accurate documentation of technical issues and resolutions.
- Monitor system performance and respond to alerts proactively.
- Collaborate with the team to improve IT processes and user satisfaction.
Qualifications
- High school diploma or GED (Bachelor's degree in IT or related field is a plus).
- Strong desire to learn and a passion for technology.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.
- Basic computer proficiency (Windows and Mac operating systems).