Job Description
Join TechGrowth Solutions and kickstart your tech career! We're seeking motivated Entry Level IT Support Specialists to join our dynamic remote team. Perfect for recent graduates or career changers, this role offers comprehensive training and growth opportunities in a fast-paced environment. Enjoy flexible remote work while making a real impact with our cutting-edge technology solutions.
As a valued team member, you'll receive competitive benefits including health insurance, 401(k) matching, and professional development stipends. Our collaborative culture values innovation and continuous learning, ensuring you build skills that last a lifetime. Ready to transform your passion for technology into a rewarding career? Apply today!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues for diverse user environments
- Document all troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Assist in deploying and configuring new IT infrastructure components
- Conduct system maintenance and security updates per company protocols
- Participate in cross-departmental projects to enhance service delivery
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency with remote desktop support tools (e.g., TeamViewer, AnyDesk)
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly through self-study
- Valid U.S. work authorization and reliable home internet connection