Job Description
Are you ready to kickstart your career in the tech industry?
We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Phoenix, AZ. At Apex Digital Solutions, we believe in investing in talent and providing world-class training for those ready to grow. You will be the first point of contact for our clients, ensuring smooth operation of our systems and providing exceptional service.
Why Join Us?
- Competitive starting salary
- Comprehensive training program
- Clear path for career advancement
- Modern, collaborative work environment
Don't let your lack of experience hold you back. We value enthusiasm, problem-solving skills, and a willingness to learn. If you are looking for an entry level job in Phoenix that offers real growth, we want to hear from you!
Responsibilities
- Provide Tier 1 Technical Support: Assist clients via phone, email, and in-person with hardware and software issues.
- Troubleshooting: Diagnose and resolve common technical problems related to operating systems, printers, and network connectivity.
- System Maintenance: Perform routine system checks, updates, and backups to ensure data integrity and security.
- Customer Service: Maintain a professional demeanor while interacting with clients and documenting all support interactions accurately.
- Hardware Setup: Assist in the installation and configuration of new hardware and peripherals for new employees.
Qualifications
- Education: High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Experience: No prior professional experience required; internship or volunteer experience is appreciated.
- Skills: Basic understanding of computer hardware and software; familiarity with Windows and Mac OS environments.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Attitude: A positive, eager-to-learn mindset with a strong focus on customer satisfaction.