Job Description
Launch your career in technology with our paid training program! TechGrowth Solutions is urgently hiring Entry-Level IT Support Specialists in Charlotte, NC. No prior experience required—comprehensive training provided to transform you into a certified IT professional. Join our dynamic team and gain hands-on experience with cutting-edge systems while earning competitive compensation. Immediate openings available for motivated candidates ready to grow in the fast-paced tech industry.
Responsibilities
- Complete intensive 8-week paid training covering networking, security, and cloud fundamentals
- Provide tier-1 technical support to enterprise clients via phone, chat, and remote access
- Diagnose and resolve hardware/software issues using ticketing systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in ongoing skills development and certification programs
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Basic computer literacy and familiarity with Microsoft Office suite
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must pass background check and drug screening