Job Description
Welcome to Apex Digital Systems, where we are transforming the way businesses interact with technology. We are currently seeking driven, enthusiastic individuals to join our team as Entry Level Technical Support Specialists. This is a fantastic opportunity for career changers and recent graduates to launch a lucrative career in the IT industry without requiring prior experience.
We offer a comprehensive paid training program designed to equip you with the necessary skills to excel. If you are passionate about technology, enjoy solving problems, and want to work in a collaborative environment in Cleveland, OH, we want to hear from you.
Why Join Apex Digital Systems?
- Competitive Compensation: Start your career with a solid income.
- Paid Training: No prior IT experience needed; we teach you everything.
- Career Growth: Clear path to senior IT roles and management.
- Modern Environment: Work in a state-of-the-art facility in downtown Cleveland.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Install, configure, and maintain computer systems and peripherals.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with senior IT staff to resolve complex technical queries.
Qualifications
- High school diploma or GED required.
- Basic computer literacy (Microsoft Office, Internet navigation).
- Strong verbal and written communication skills.
- Ability to work well in a team and independently.
- Willingness to learn new technologies through our paid training.