Job Description
Launch your tech career with our paid training program! No experience required. Join TechGrow Solutions as an Entry-Level IT Support Specialist and gain hands-on experience while earning a competitive salary. Our comprehensive 8-week training program covers cloud computing, cybersecurity basics, and network administration. Enjoy flexible remote work, mentorship from industry experts, and a clear path to career advancement. We're seeking motivated individuals passionate about technology and eager to grow in a supportive environment. Benefits include health insurance, 401k matching, and professional development stipends. Transform your future today!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and cloud applications
- Document all troubleshooting steps and solutions in the ticketing system
- Collaborate with senior technicians on complex escalations
- Participate in weekly training sessions and skill-building workshops
- Assist with basic network administration tasks under supervision
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (college preferred)
- No prior IT experience required
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office suite and internet applications
- Ability to learn technical concepts quickly
- Self-motivated with strong time management skills
- Reliable internet connection and quiet home office space