Job Description
Launch Your Tech Career in Houston
Are you looking to break into the technology sector? Houston Tech Solutions is seeking driven, motivated individuals to join our dynamic IT Support team. We specialize in no experience jobs that offer comprehensive, paid training to help you build a lucrative career in Information Technology.
In this role, you will work alongside senior engineers and receive hands-on mentorship. We do not just hire employees; we invest in your future. If you have a passion for problem-solving and a willingness to learn, we want to hear from you.
Why Join Us?
- Comprehensive Training: Full paid on-the-job training to get you certified.
- Career Growth: Clear pathways to Senior Engineer and Management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software troubleshooting, including printers, laptops, and network connectivity issues.
- Learn Ticketing Systems: Utilize industry-standard tools (e.g., ServiceNow, Jira) to log, track, and resolve IT requests efficiently.
- Hardware & Software Installation: Install and configure operating systems, office applications, and peripheral devices under supervision.
- Network Troubleshooting: Diagnose and resolve basic network connectivity problems and assist in maintaining a secure IT environment.
- User Support & Communication: Deliver exceptional customer service by explaining technical concepts to non-technical users clearly and patiently.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus but not mandatory.
- No Experience Necessary: We value attitude and aptitude over prior experience. A strong desire to learn is essential.
- Basic Computer Literacy: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Problem-Solving Skills: Ability to think logically and troubleshoot basic technical issues.
- Communication Skills: Excellent verbal and written communication skills for interacting with diverse teams.
- Reliability: Must be punctual, detail-oriented, and capable of working in a fast-paced environment.