Job Description
Join our dynamic IT team in Oklahoma City and kickstart your tech career! InnovateTech Solutions is urgently hiring motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry experts. We offer competitive compensation, comprehensive benefits, and rapid advancement paths for high performers. Don't miss this urgent opening – apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and manage helpdesk ticket systems with SLA adherence
- Assist with cybersecurity protocols including access management and threat detection
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Train end-users on software and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional client site visits