Job Description
Urgent Hiring Opportunity! Are you looking to launch a lucrative career in the tech industry? Apex Digital Solutions is currently seeking a driven Entry Level IT Support Specialist to join our growing team in Arlington, Virginia. We offer a comprehensive training program for candidates with little to no prior experience. This is the perfect role for motivated individuals ready to build a future in Information Technology without prior technical background.
About the Role:
We are looking for passionate individuals who want to learn and excel in a dynamic environment. As an Entry Level Support Specialist, you will receive hands-on training from our senior engineers and become a vital part of our IT infrastructure team. We value curiosity, reliability, and a strong work ethic above all else.
Why Join Us?
- Full Training Provided: No prior IT experience needed—we teach you everything you need to know.
- Competitive Pay: Start with a solid salary and opportunities for rapid advancement.
- Modern Environment: Work in a cutting-edge facility in the heart of Virginia.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
- Assist with the setup and configuration of new workstations, user accounts, and software installations.
- Monitor system performance and identify potential issues before they escalate.
- Maintain accurate and up-to-date records of technical incidents and resolutions in the ticketing system.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High School Diploma or GED required (Bachelor’s degree preferred but not mandatory).
- Strong desire to learn and grow within the IT field.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent communication skills and a customer-centric attitude.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo paid professional training.