Job Description
Are you ready to launch your career in the booming tech industry in Colorado Springs, CO? TechNova Solutions is currently hiring immediately for an Entry Level IT Support Specialist to join our dynamic team. We are looking for motivated individuals with a passion for technology and a willingness to learn. No prior experience is required—we provide comprehensive on-the-job training to help you grow into a key member of our technical support team.
In this role, you will be the first point of contact for internal technical issues, ensuring our employees have the tools they need to succeed. If you are looking for an urgent hiring opportunity in a stable, growing company, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist with the setup, configuration, and maintenance of desktops, laptops, and peripherals.
- Manage user accounts, passwords, and access permissions within the company network.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to learn best practices and escalate complex issues.
- Perform regular software updates and security patches on company devices.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- A valid driver’s license and willingness to travel within the Colorado Springs area if necessary.
- A positive attitude and a strong desire to learn new technologies.