Job Description
Are you looking to kickstart your career in the technology industry? Apex Digital Solutions is thrilled to announce an opening for an Entry Level IT Support Specialist in Jacksonville, FL. We are dedicated to fostering talent and provide comprehensive on-the-job training for candidates with no prior experience. Join our innovative team and grow your skills in a fast-paced, modern environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
- Respond to incoming support tickets via phone, email, and in-person requests efficiently.
- Collaborate with senior IT staff to learn and implement best practices for network security and data management.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Conduct basic training sessions for new employees on company software and systems.
Qualifications
- High school diploma or GED is required.
- Eagerness to learn new technologies and a strong desire to start a career in IT.
- Basic computer literacy (Microsoft Office Suite, web browsers).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.