Job Description
Are you looking to launch a successful career in the heart of the Big Easy? NOLA Digital Solutions is currently seeking motivated Entry Level IT Support Specialists to join our dynamic team in New Orleans, Louisiana.
We are a fast-growing technology firm dedicated to providing top-tier digital services to local and national clients. We believe in hiring for attitude and aptitude, offering comprehensive training to turn ambitious individuals into industry experts. If you have a passion for technology and a desire to learn, this is your chance to grow with us.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full training program designed for beginners.
- Modern office environment in the Central Business District.
- Opportunities for rapid career advancement.
Don't let a lack of experience hold you back. We want to hear from you!
Responsibilities
- Assist clients with basic technical inquiries and troubleshooting via phone and email.
- Perform data entry and verification to maintain accurate digital records.
- Collaborate with senior team members to diagnose and resolve software issues.
- Document all support interactions and technical issues in our internal system.
- Learn and operate our proprietary CRM and ticketing systems.
- Conduct routine quality checks on service deliverables.
Qualifications
- High school diploma or GED required; college students pursuing a degree in IT or Computer Science are encouraged to apply.
- Basic computer literacy, including navigating the internet and using email.
- Strong written and verbal communication skills.
- Ability to work well in a team-oriented environment.
- Willingness to learn new software and technical processes quickly.
- Reliable transportation and punctuality are mandatory.