Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in New Orleans. As a key member of our support division, you'll gain hands-on experience in enterprise systems while contributing to cutting-edge projects. Our fast-paced environment offers mentorship, growth opportunities, and a collaborative culture dedicated to your professional development. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment
- Assist with cybersecurity protocols and access management
- Document technical processes and maintain knowledge base
- Collaborate with senior IT staff on infrastructure projects
- Participate in system monitoring and performance optimization
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional site visits
- Passion for technology and continuous learning