Job Description
Are you ready to launch your career in Information Technology?
TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Louisville, KY. We value curiosity, technical aptitude, and a desire to learn. If you have a passion for solving problems and want to work in a cutting-edge environment, we want to hear from you.
As an Entry Level IT Support Specialist, you will play a crucial role in maintaining our technology infrastructure and supporting our diverse client base. You will work closely with senior engineers to gain hands-on experience with enterprise systems, cloud technologies, and network security.
Why Join Us?
- Comprehensive training program for career growth.
- Competitive salary and benefits package.
- Modern office environment in the heart of downtown Louisville.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Document technical procedures, incident reports, and system configurations.
- Collaborate with the IT team to implement new IT projects and system upgrades.
- Conduct regular audits of IT assets to ensure inventory accuracy.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows 10/11).
- Understanding of computer networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Valid driver's license and reliable transportation.