Job Description
We are looking for ambitious, driven individuals to join our growing IT department. If you are looking to start a career in technology but lack formal experience, this is the perfect opportunity for you. We value attitude, problem-solving skills, and a strong work ethic over years of past technical employment. We offer comprehensive on-the-job training and a clear path for career advancement.
As an Entry Level IT Support Specialist, you will be the first point of contact for our team, ensuring everyone has the technical support they need to succeed. This role is ideal for career changers, recent graduates, and anyone eager to break into the tech industry with immediate hire potential.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Assist with the setup, configuration, and troubleshooting of desktop computers and peripherals.
- Manage user accounts, permissions, and access to company resources.
- Document all technical issues and resolutions in our internal knowledge base.
- Collaborate with senior IT staff to identify system improvements and network issues.
- Perform routine hardware and software maintenance checks.
- Support a diverse range of applications and internal software tools.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic computer literacy and comfort navigating Windows or macOS operating systems.
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Ability to troubleshoot common technical problems logically.
- Must be reliable, punctual, and able to work well in a team environment.
- Willingness to obtain relevant IT certifications (we will support this).