Job Description
Are you looking to launch your career in the tech industry? Apex Digital Solutions is seeking driven, ambitious individuals for our Entry Level IT Support team in Denver, CO. We are an immediate hire company dedicated to fostering growth and providing top-tier training for our new talent.
We are looking for team members who are eager to learn, possess a strong customer service mindset, and want to work in a fast-paced, innovative environment. If you are ready to start a rewarding career with immediate availability, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist end-users with account access, password resets, and network connectivity.
- Document all technical support interactions and resolutions in the ticketing system.
- Collaborate with senior team members to resolve complex technical queries.
- Conduct basic system maintenance and perform routine hardware updates.
- Communicate technical information to non-technical users in a clear and professional manner.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Strong desire to learn and grow within the IT sector.
- Excellent verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Ability to work flexible hours and handle multiple priorities.
- Valid driver's license and reliable transportation.