Job Description
Join Coastal Tech Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to join our dynamic team in Virginia Beach. As a cornerstone of our IT department, you'll gain hands-on experience with enterprise systems while supporting our clients' digital infrastructure. We offer comprehensive training, career advancement opportunities, and a collaborative environment where your passion for technology thrives.
Our ideal candidate brings curiosity and a strong work ethic, with foundational knowledge of IT concepts. You'll work directly with senior engineers to resolve technical issues, deploy systems, and optimize network performance. This is a rare opportunity to grow with an industry leader that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktop/laptop computers and peripherals
- Manage user accounts and permissions using Active Directory
- Document technical procedures and maintain accurate service logs
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and escalate complex issues appropriately
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and as part of a team
- Valid driver's license for occasional off-site support