Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your tech career in Houston's thriving tech ecosystem! We're seeking motivated individuals with foundational IT knowledge to provide exceptional technical support to our clients. This is your opportunity to work alongside industry experts while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Our collaborative environment fosters growth through mentorship and continuous learning programs. If you're passionate about technology and eager to make an immediate impact, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Monitor system performance and security protocols
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on complex troubleshooting
- Deliver user training on new technologies and systems
- Assist with cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification preferred (or equivalent experience)
- Familiarity with Windows OS, Active Directory, and cloud platforms
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid Texas driver's license (for occasional on-site visits)