Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide critical support to our clients in the Dallas area. This immediate hire position offers hands-on experience in a fast-paced environment, with comprehensive training provided. Perfect for recent graduates or career changers looking to launch their IT careers!
Why Join Us?
- Immediate start date
- Competitive salary with benefits package
- Career advancement opportunities
- Collaborative team culture
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network troubleshooting and connectivity problems
- Manage helpdesk tickets and customer inquiries
- Install and configure computer systems and peripherals
- Document technical procedures and solutions
- Collaborate with senior IT team on complex issues
- Participate in system maintenance and updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service experience or strong communication skills
- Problem-solving abilities with attention to detail
- Ability to work independently and as part of a team
- Willingness to obtain relevant certifications (A+, Network+)
- Valid driver's license (for occasional on-site visits)