Job Description
Join TechSolutions Tulsa as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide critical technical support to our growing client base. This is a rare opportunity to gain hands-on experience in enterprise environments with immediate start dates. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts in Tulsa's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventive maintenance
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong diagnostic and troubleshooting skills with logical thinking
- Customer service mindset with ability to explain technical concepts simply
- Proficiency with Microsoft Office 365 and cloud applications
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Authorization to work in the United States