Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Dallas! We're urgently seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing client base. This is your gateway to a rewarding career in information technology with rapid growth opportunities and mentorship from industry experts. If you're ready to launch your tech career in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team members on complex system implementations
- Monitor system performance and troubleshoot outages
- Deliver exceptional customer service to all stakeholders
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25lbs and work flexible hours when needed