Job Description
Are you ready to launch your career in the heart of Chicago's tech scene? InnovateTech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We value talent, curiosity, and a passion for problem-solving more than years of experience.
As a growing enterprise, we offer unparalleled opportunities for professional growth, mentorship from industry experts, and exposure to cutting-edge technologies. If you have a Bachelor’s degree in Computer Science or equivalent technical experience, we want to hear from you.
Why Join Us?
- Competitive base salary and comprehensive benefits package.
- On-site gym and fully stocked breakroom in the Loop.
- Clear career progression paths into Systems Administration or Network Engineering.
- Annual tech conferences and continuous learning stipends.
Don't just start a job—start a career at InnovateTech.
Responsibilities
- Provide Tier 1 support for employees via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues, including laptops, printers, and mobile devices.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate documentation of all IT incidents and resolutions in the knowledge base.
- Collaborate with the IT team to improve internal processes and user experience.
- Conduct end-user training sessions on new software tools and security protocols.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent technical experience).
- Strong understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
- Familiarity with Active Directory, VPNs, and basic troubleshooting methodologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong attention to detail and a customer-first mindset.
- Ability to work independently as well as part of a collaborative team environment.