Job Description
Join our award-winning tech team in Chicago! InnovateTech Solutions is urgently seeking passionate entry-level IT professionals to launch their careers in a dynamic environment. We offer comprehensive training, mentorship programs, and rapid growth opportunities for motivated individuals ready to make an impact.
As an Entry-Level IT Support Specialist, you'll be the first point of contact for resolving technical issues across our 500+ employee base. Our collaborative culture values innovation and continuous learning, with opportunities to specialize in cybersecurity, cloud infrastructure, or systems administration within 12 months.
Why Join Us?
- Significant career advancement potential
- Tuition reimbursement for certifications
- Flexible hybrid work schedule
- Comprehensive benefits package (Day 1 eligibility)
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure cloud solutions (Microsoft 365, Azure)
- Document IT processes and maintain knowledge base articles
- Assist with network infrastructure monitoring and troubleshooting
- Coordinate with vendors for hardware procurement and maintenance
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11 and Microsoft Office Suite
- Basic understanding of TCP/IP networking concepts
- Strong customer service and problem-solving abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift 30 lbs for equipment maintenance