Job Description
Join our dynamic IT team at NexusTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to deliver exceptional service across our Atlanta operations. This is your gateway to a thriving career in technology with comprehensive training, mentorship, and growth opportunities. Help us innovate while building your future in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams on system implementations
- Monitor network security protocols and escalate vulnerabilities
- Deliver user training on new technologies and best practices
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong communication skills
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Ability to lift 30lbs and work in various office environments
- Valid driver's license for occasional off-site support
- Authorization to work in the United States without sponsorship