Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in San Jose, CA with no prior experience required. Our comprehensive training program will equip you with essential skills to thrive in a dynamic tech environment. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid career growth. Apply now to become part of our innovative team shaping the future of tech support!
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex technical problems
- Assist with cybersecurity best practices implementation
- Deliver exceptional customer service via phone, email, and chat
- Participate in continuous training programs
- Support office equipment maintenance and setup
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of IT experience (students welcome)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ certification (or willingness to obtain)