Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals with strong problem-solving skills to provide exceptional technical support to our clients. This role offers comprehensive training, mentorship, and clear growth pathways into specialized IT fields. Work in a collaborative environment where your contributions directly impact business success and customer satisfaction. Perfect for recent graduates or career changers eager to build a foundation in IT operations.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain computer systems and networks
- Document technical issues and solutions in ticketing systems
- Provide user training on software applications and systems
- Collaborate with senior engineers on complex technical problems
- Monitor system performance and security protocols
- Assist with IT asset management and inventory control
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred
- Valid driver's license for occasional on-site visits