Job Description
Join our award-winning team as an Entry-Level IT Support Specialist! We provide comprehensive paid training to launch your career in technology, regardless of prior experience. This hybrid role combines Seattle office collaboration with remote flexibility, offering competitive benefits and growth opportunities. You'll work with cutting-edge technology while supporting enterprise clients in a supportive, mentor-driven environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Assist with network troubleshooting and security protocols
- Create and maintain technical documentation
- Collaborate with senior engineers on complex escalations
- Participate in weekly training sessions and skill development
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic familiarity with operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Self-motivated with attention to detail