Job Description
Ready to launch your tech career tomorrow? TechGrowth Solutions is hiring passionate Entry-Level IT Support Specialists in Austin! Join our innovative team and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry experts, and Austin's thriving tech scene. Start immediately and grow your career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets with SLA adherence
- Document technical procedures and solutions
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies
- Assist with network security protocols
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of operating systems (Windows/macOS)
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ certification a plus
- Ability to work flexible hours including occasional weekends