Job Description
Launch your tech career with TechForward Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Milwaukee. This role offers hands-on experience with cutting-edge technology while providing essential support to our growing client base. Our collaborative environment includes mentorship programs, certification opportunities, and clear career advancement paths. Join us in building the future of tech innovation in Wisconsin!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop systems, laptops, and peripheral devices
- Assist with network troubleshooting, security protocols, and system backups
- Create and maintain documentation for IT processes and user guides
- Collaborate with senior technicians on complex problem resolution
- Participate in system upgrades, migrations, and IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS)
- Familiarity with networking concepts and hardware troubleshooting
- Excellent written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required