Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in Florida's thriving tech scene! TechSolutions Inc. is a leading IT services firm committed to innovation and employee growth. We're seeking passionate entry-level professionals ready to build foundational skills while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans in our Orlando headquarters.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document ticket resolutions and maintain accurate system logs
- Assist with software installations, updates, and security patches
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to troubleshoot hardware and software issues methodically