Job Description
Join TechNova Solutions and kickstart your IT career in the vibrant tech hub of New Orleans! We're immediately hiring passionate entry-level professionals eager to grow in a dynamic environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting our diverse client base. This full-time role offers comprehensive training, mentorship from industry experts, and clear career advancement paths. If you're ready to transform your technical knowledge into real-world impact and contribute to innovative projects, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and deployments
- Monitor system performance and proactively address potential issues
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Louisiana driver's license for occasional on-site visits