Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate, tech-savvy individuals to join our dynamic Atlanta team. As a rapidly growing tech firm, we offer comprehensive training, mentorship, and a collaborative environment where your skills can flourish. This immediate opening includes competitive benefits, growth opportunities, and the chance to work with cutting-edge systems. If you're eager to learn and contribute to our mission of delivering innovative IT solutions, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access permissions
- Document technical issues and resolutions in service desk systems
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Familiarity with helpdesk ticketing systems
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)