Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Chicago! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. This immediate hire opportunity offers hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values innovation. If you're eager to solve technical challenges and grow your skills, apply now to become part of Chicago's premier IT solutions provider!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via remote and onsite support
- Manage helpdesk tickets using ServiceNow and JIRA platforms
- Deploy and configure workstations, peripherals, and cloud applications
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Experience with ticketing systems and remote support tools
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional client visits
- Passion for technology and continuous learning